Shipping policy

Shipping Policy — SoftNEST

Processing Time Orders are processed within 1–3 business days of purchase. Orders are not shipped or delivered on weekends or holidays. If we experience a high volume of orders, processing may take longer — we’ll notify you by email if there is a significant delay.

Shipping Time Once shipped, estimated delivery time is 7–21 business days, depending on the destination and customs processing. These are estimates only and are not guaranteed. Delays caused by customs, local carriers, weather, or other circumstances beyond our control are not the responsibility of SoftNEST.

Shipping Rates Shipping charges are calculated and displayed at checkout based on your location and order.

International Shipping We ship internationally. Please note that international orders may be subject to import duties, taxes, and customs fees imposed by the destination country. These charges are the responsibility of the customer and are not included in the item price or shipping cost. We have no control over these fees and cannot predict their amount.

Tracking Once your order ships, you will receive a confirmation email with tracking information (where available).

Lost or Stolen Packages SoftNEST is not liable for packages that are lost, stolen, or delayed after being marked as delivered by the carrier. If tracking shows delivery but you have not received your package, please contact the carrier directly and file a claim. We’re happy to assist with providing documentation if needed.

Incorrect Shipping Information Please ensure your shipping address is accurate at checkout. We are not responsible for orders shipped to an incorrect address provided by the customer. If you notice an error, contact us immediately — we cannot guarantee changes once an order has been processed.

Damaged Items in Transit If your order arrives damaged, please refer to our Return and Refund Policy for next steps.